Job Introduction

Deciding where to work is a big decision. At HydraForce, we manage talent as seriously as we manage our business. We have the knowledge. We have an unrivaled dedication and entrepreneurial drive that has made us the industry leader. If you feel like being part of that team this is the right decision for your future, we invite you to explore this position.

Role Responsibility

The following list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary:

• Management of teams that execute the following duties
  • Execution of EDI processing and management including; EDI reconciliation
  • Measuring forecast accuracy, impact to demand planning
  • Manage/Execute contract and pricing reviews at various levels (OEM/Distribution)
  • Create and/or organize a production schedule on a daily basis and also make sure that every output (level) is recorded appropriately in the correct system
  • Rectify and/or reconcile differences and inaccuracies that have to do with shipment and deliveries to customers
  • Measuring, monitoring of capacity and using tools to recommend changes in near term capacity
  • Manage the customer order book including order entry, data management, and shipment priorities
• Collaborate with IT to develop tools/reports to support process validation/SOP
• Review SOP’s/policies for effectiveness/dated
• Empower Order Planning team to have autonomy to make appropriate scheduling decisions E.g. order placement/canceling/moving.
• Interface with Production scheduling and purchasing for urgent customer service needs
• Participate in customer discussions and meetings regarding delivery issues
• Create and maintain the department budget
• Own and report KPI’s to ensure continuous improvement and progression toward goals. Continually develop improvements and embed successful change projects.  Drive quality and consistency improvements
• Plan and direct all aspects of customer service policies, objectives, guidelines and initiative
• Responsible for overall satisfaction of customers.  Work to resolve customer complaints, pricing issues, repairs, credits, invoice issues, in ability to ship on time and to planned daily output.
• Develop service level standards focused on reducing response times and providing high customer satisfaction
• Implement systems to capture and report on service metrics, including any customer feedback or trends in product or service issues
• Provide leadership to establish direction and initiatives for the Order Planning operation
• Ensure that service policies and practices align growth overall organizational direction and objectives 
• Foster a team culture and lead a high-quality customer support organization, installing a strong service culture that embraces industry best practices
• Identify new tools and technologies to better serve the customer
• Participate in customer discussions and meetings regarding delivery issues
• Establish an appropriate staffing level and monitor for change as business needs change.  Coach and develop staff.  Identifying and providing feedback through 1:1s, use personal development plans and provision of coaching & development opportunities
• Accountable for ensuring full regulatory compliance and legal requirements. Identification of any potential risk issues
• Work effectively with peers and stakeholders.   Coordinate order management with Production Scheduling.  Coordinate with Sales and implement price changes to order management system
• Other duties and responsibilities as assigned

The Ideal Candidate

Qualifications and Experience

• Analytics, Forecast and Demand planning
• Data analysis software including; excel, tableau
• Bachelor’s degree required
• 10+ years relevant experience within a manufacturing environment, required
• Previous EDI experience in a fast-paced environment required 
• Previous ERP implementation experience preferred, not required
• Demonstrated ability to motivate and lead others
• Strong written and oral English communication skills
• Possess organizational development and problem-solving skills
• Must be able to multi-task and establish work priorities Extensive experiencing of managing operational customer service teams
• Strong strategic and customer focus with a clear understanding of the wider issues impacting the relevant markets
• Proven management and/or relationship management experience at a senior, strategic level role. Established track record of exceeding targets, KPI’s SLA’s, in a quality led, legislative compliant environment
• Able to interpret and develop strategy and make recommendations

Package Description

Employee Benefits

Our employees enjoy a full complement of benefits including Blue Cross and Blue Shield Health insurance, Dental, Vision, Company Paid and Voluntary Life Insurance, Disability coverage, and 401(k) with a generous match. Paid Time Off (PTO), 11 Paid Holidays and more!

About the Company

Why Join the HydraForce Team?

Customer Driven, Technology Focused, Employee Centric, Employee Owned. Join Us!

Our employees enjoy a fast-paced and challenging work environment that provides them with daily opportunities to PowerForward their careers. Through interaction with our global network of employees and customers, our employees provide products and solutions that have a global impact. For more than 35 years, HydraForce has been producing the most innovative electro-hydraulic control solutions for the mobile machinery and industrial equipment markets.

Throughout the world, you can find our products in a broad range of applications:

• Agricultural and Turf Care Machinery
• Construction and Road-Building Equipment
• Material Handling and Personnel-Lift Equipment
• Transmission, Engine and Powertrain Controls
• Forestry and Resource Management Equipment
• Refuse and Waste Handling Equipment
• Injection Molding and Press Machinery
• Other Specialized Mobile and Industrial Applications

If you are looking for a career, look no further than HydraForce!

HydraForce